There are defined two horizontal lanes in this Process Flowchart: Customer and Customer Service Representative, the process steps are visually distributed within them. In addition, it can be analyzed to improve the efficiency of the process and to diagnose the quality issues that require resolution. The Process Flow Chart is ideally suited for this purpose it allows you to specify the repeating steps necessary for the implementation of this process and present them visually. To be successfully realized and introduced, the process of providing the telecom services needs to be well defined and represented in a simple form. The services in a telecommunication field are typically offered by the communications companies or telecommunications providers and are intended for ensuring the communication at the distance by means of modern telecommunication technologies and equipment. This sample shows the Process Flowchart representing the process of providing the telecommunication services. An experienced user spent 15 minutes creating this sample. This diagram was created in ConceptDraw DIAGRAM using the Cross-Functional Flowchart library from the Cross-Functional Flowcharts Solution. This solution is incredibly helpful for the business specialists, project managers, marketing specialists, analysts, economists, politicians, and other stakeholders.Įxample 1: Cross-Functional Flowchart - Providing Telecom Services The use of included pre-made cross functional flowchart template, opportunity flowchart template, and swimlane process map template, greatly easier designing your Cross-functional flowcharts. The Cross-Functional Flowcharts solution extends ConceptDraw DIAGRAM software with cross functional flowchart examples, samples, and libraries of cross functional flow chart vector design elements and CH-1 symbols for easy drawing professional-looking and illustrative Cross Functional Flowchart, Cross Functional Diagram, CH-1 Diagram, Process Flowchart, Deployment Flowchart, Opportunity Flowchart, Swimlane Process Mapping Diagram, or Visio Cross Functional Flowchart for planning and further analyzing, optimizing and improvement processes. Each shape represents one step in the process. The process steps are depicted by blocks of different shapes (circles, ovals, rectangles, rounded rectangles, diamonds, etc.) located in the rows or columns of the functional units responsible for the corresponding steps and connected by directional lines. The swimlanes are used to represent the functional units and can be located horizontally or vertically depending on the type of process and one’s personal preferences. Such kind of Cross-Functional flowcharts as Opportunity flowchart is used to determine the added value in a process, to remove the processes that don't add value, and to optimize the flow of work in the process.Ĭross-functional flowcharts are divided into swimlanes that provide an additional dimension by assigning each process step to a specified category. The cross-functional flowcharts visually delimit the process flows going between multiple functional departments, help to group sequentially the process flows during the documenting manufacturing processes, to see the interactions between stakeholders, to detect the waste, unnecessary delays and repetitive tasks. These charts visually represent a sequence of the process steps, the order of operations, relationships between processes and responsible functional units, such as departments or positions. Cross-functional flowcharts are a powerful and useful tool for visualizing and analyzing complex business processes, which require the involvement of multiple people, teams or even departments.
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